The balancing act of online privacy

3rd August 2008 by David North

Google has been under fire for stating “complete privacy doesn’t exist” but as always saying they “take privacy very seriously”.

Unfortunately they are toeing the line between providing useful services and protecting everyone’s privacy.

It seems a lot of online providers experience growing pains of user privacy including high profile reporting of websites like Facebook providing personal details that could be used by the unscrupulous.

It’s not a simple solution. I do believe that new services should expand our horizons but they must take a forward thinking attitude to privacy from the offset. In many cases providing the controls for users to be able to protect their own data as they see fit seems to be the best route to take.

Familiarity is Google’s strength

3rd August 2008 by David North

There is always talk about possible replacements for Google when it comes to search and recently is no difference with the release of Cuil.

However I believe Google’s strength is simply the fact that it has been held by many as their main search engine for so long. For approximately 70% of the search market Google is king and the majority of search users use Google exclusively. People like familiarity and don’t want to have to use new products unless there is seen to be a significant advantage in changing.

Google’s own rapid growth was due to the better quality results it returned in comparison to other search engines. A significant enough advantage at the time for people to move from Yahoo! and Alta Vista.

Of course this isn’t to say that there isn’t going to be a new service that will provide the extra something to get people to switch but with Google’s ability to keep improving and expand their services is going to make toppling them from top spot so much more difficult. Google just doesn’t ignore new ideas online and if they feel they are lacking in a specific area they will come up with their own slant on it. I’m not just talking a copy here but taking the idea and trying to beat the originator at their own game.

It’s therefore difficult for a new upstart to grab too much of Google’s market.

The biggest danger for Google is actually losing the very quality of service that attracted users in the first place. Google results are reportedly deteriorating with more spam and manipulating sites floating to the top. Google run a constant battle of stopping websites employing new techniques to lift their position. In this way Google is a victim of it’s own success - a high position in Google is worth a lot of money to companies and they will certainly try all sorts of new ways to elevate their status.

So it’s all in Google’s hands. They are fighting a battle for control of their own results with increasing difficult tactics to detect such as a new take on link exchanges - the three way link exchange. They have to harden their algorithm to be more difficult to manipulate by adding variables that people just can’t imitate.

If Google keeps their eye on the ball there will be no reason for people to switch services and their future dominance is assured. People’s familiarity with Google will keep them on board.

A worthy competitor to Google PageRank?

27th July 2008 by David North

It seems Microsoft have come up with an idea that they hope might help them close some ground on Google on search share.

Obviously this isn’t going to happen overnight but if they can implement a system that returns better quality or is less corrupable than Google PageRank then at least they stand a better chance at attracting new users. We do of course have to bare in mind that the lead is currently huge and Google doesn’t stand still so I’d definitely stop short of saying this was a Google killer.

So what’s this fuss about then? Well Google’s success is built on PageRank- essentially a measure of website popularity by incoming links to a website. This popularity when coupled with relevancy can give a good indication of the importance of a website and therefore help rank it accurately. Now it isn’t quite that simple anymore - Google have added much to their algorithm to avoid easy interference by people trying to manipulate the index e.g. using link farms.

Microsoft are touting a system called BrowseRank which effectively takes a user’s browsing habits into account when working out importance. In other words the websites you visit regularly, the time you send on the site etc.

This is great from the perspective of search results and a hell of a lot more difficult to manipulate than current algorithms. Perhaps search engine optimisation would be come just that “optimisation” or maybe some companies would spend money on overall online marketing rather than just spending huge amounts of their budget just on SEO.

Who knows where we will be in a few years time but it’s the first real search idea I’ve seen come out from Microsoft that I’ve thought has real potential. I’m uneasy at Google’s current dominance in the search market and hope that the market becomes more open in the future (Microsoft or any other company).

Is a resession good for online business?

18th July 2008 by David North

I’ve been in the opinion that if we are heading for a recession then working within the online World is going to insulate us or even might improve business. The reason I’ve thought this is doing business online is generally accepted as cheaper than traditional methods. Also the ability to track success and therefore calculate the return on investment is so easy online. This covers all sorts of areas such as advertising, eCommerce or marketing in general. As businesses will need to justify their expenditure more during hard times it seems online is the sensible option.

However details that Google’s results weren’t as high as expected got me a little more thoughtful about if my original opinion was correct.

The worrying figure initially for me was “The number of paid clicks on websites operated by Google and its partners fell 1% from the first quarter”. Not quite what I was expecting. However I then thought this through further.

The number of paid clicks is what the actual customers are clicking. You’d expect with the possibility of a recession people won’t be shopping as much so the number of clicks would drop. This would also tally with the idea that PPC is going to become increasing competitive as businesses fight for these precious clicks.

At this time we haven’t had client’s reporting any noticeable difference in cost for clicks but I think it’s coming.

As always it’s going to interesting to see how things pan out.